Job offer
Process Excellence Specialist
The Process Excellence Specialist at Julius Baer in Singapore is responsible for implementing process excellence initiatives and projects to improve the customer experience, operational efficiency, risk control, and scalability. The ideal candidate has experience in process excellence, Lean Six Sigma, and digital enablement, as well as strong communication and leadership skills.
About the job
The position of Process Excellence Specialist is a hands-on role that involves implementing Target Operating Model (TOM) modifications and process excellence projects and initiatives in APAC to improve the client experience, operational efficiency, risk control, and scalability.Tasks
The main tasks include:- Maintain the APAC-TOM and Process Excellence Roadmap and assist with prioritizing initiatives
- Conducting end-to-end diagnostics, value stream mapping, as-is assessments, and to-be operational model design
- Identification of opportunities for efficiency, automation, risk reduction, and client experience
- Definition of Baselines, KPIs, and Other Measures of Success
- Development of implementation plans and updated controls
- Timely delivery of project milestones
Change Management & Adoption
The role also involves implementing structured change management and monitoring post-go-live results.Requirements
The requirements include:- Technical Skills: Process excellence and TOM expertise, Lean Six Sigma, digital enablement, data-driven problem-solving
- Leadership Skills: Stakeholder Influence, Strategic Thinking, Operational Excellence, Communication, and Facilitation
- Qualifications: Bachelor's or Master's degree in Business Management preferred
- Proven track record in implementing process excellence initiatives
We offer
The exact description of the services offered is not specified.Job details
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