Process Excellence Specialist

Job description

The Process Excellence Specialist in APAC is a hands-on role responsible for implementing Target Operating Model (TOM) modifications and process excellence projects and initiatives at JB Singapore and Hong Kong to improve the client experience, operational efficiency, risk control, and scalability.

Tasks

The main tasks include:

• Maintain the APAC-TOM and Process Excellence Roadmap and assist in prioritizing initiatives that align with global standards and regional expectations.
• Conducting end-to-end diagnostics, value stream mapping, as-is assessments, and to-be operational model design.
• Identify opportunities for efficiency, automation, risk reduction, and client experience improvement using Lean Six Sigma and/or data-driven analysis.
• Defining baselines, KPIs, and other performance metrics that align with the expectations of management and stakeholders, and tracking and reporting on benefits.
• Development of implementation plans, updated controls, and sustainable, audit-ready process documentation.
• Timely delivery of project milestones.

Change Management & Adoption

The role also involves implementing structured change management (readiness, communication, training) for process redesign initiatives, facilitating the adoption of redesigned processes, and monitoring results after implementation.

Requirements

The requirements include:

• Technical expertise: Process excellence and TOM expertise, Lean Six Sigma, digital transformation, data-driven problem-solving, and change management.
• Leadership skills: The ability to influence senior executives and manage cross-functional teams without direct authority.
• Strategic thinking: The ability to develop roadmaps, prioritize initiatives, and balance business needs with constraints.
• Excellence in execution: Delivering results under pressure through strong planning, prioritization, and follow-up.
• Communication and Facilitation: A clear, precise communicator with strong workshop facilitation and presentation skills.
• Collaboration and Partnership: Effective collaboration with front-, middle-, and back-office teams, as well as with cross-regional and global teams.
• Adaptability and initiative: A self-starter who thrives in dynamic environments, challenges the status quo, and drives continuous improvement.

Qualifications

A bachelor's or master's degree in business administration is preferred.