Process Excellence Specialist

Job description

Julius Baer has embarked on an ambitious digital transformation journey to take the client experience to the next level. The initiative is currently focused on the private banking and investment business, with plans to expand gradually. We are expanding our team and looking for individuals who want to actively shape the digital future of Julius Baer.

Tasks

The Process Excellence Specialist in APAC is a hands-on role that will implement changes to the Target Operating Model (TOM) and lead process excellence projects and initiatives in Singapore and Hong Kong to improve the customer experience, operational efficiency, risk control, and scalability. The candidate will collaborate with business partners and technology teams—both locally and globally—to identify, prioritize, and implement a range of improvements.

Responsibilities

Responsibilities include:

• Process Excellence and TOM Delivery: Maintaining the APAC TOM and Process Excellence Roadmaps, assisting with the prioritization of initiatives, conducting diagnostics, value stream mapping, and process design.
• Change Management and Adoption: Implementing structured change management (readiness, communication, training) for process redesign initiatives.
• Ensuring that target processes comply with regulatory, legal, audit, risk, and compliance requirements.

Requirements

The requirements include:

• Technical Skills: Process excellence and TOM expertise, Lean Six Sigma, digital transformation, data-driven problem-solving.
• Leadership and Behavioral Competencies: Stakeholder Influence, Strategic Thinking, Operational Excellence, Communication and Facilitation, Collaboration and Partnership, Adaptability and Flexibility.
• A university degree or a relatively recent relevant or related diploma.
• Experience with BJB teams (Treasury, Ops, Power BI) is preferred.

We offer

The opportunity to actively shape Julius Baer's digital future and be part of an ambitious team.