Process Excellence Specialist

About the role

• The Process Excellence Specialist plays a hands-on role in end-to-end Target Operating Model (TOM) organization, end-to-end process design, and the associated support tools.
• The goal is to improve the customer experience by optimizing processes, reducing costs, and building stability.
• The candidate builds and improves core and supporting key processes for retail, mobile back office (service, logistics compliance, finance, COGS/operations, IT), operational efficiency (cost and time savings, planning, monitoring, and digital acceleration), and drives change adoption through disciplined management.
• Regional Coverage: A strategic and long-term approach aligned with the global TOM.
• Process coverage: Front office, middle office, and back office; retail; logistics and compliance; finance; COGS operations; IT.

Tasks

• Process Excellence & TOM Delivery:
  • Maintain the Global TTM TOM Process Excellence Roadmap, perform value stream mapping, and carry out prioritization in coordination with global leadership and regional teams.
  • Conducting value-add assessments, value stream mapping, and evaluating opportunities, as well as managing the findings during the initial phase.
  • Engaging project leaders for transformation initiatives by establishing a network of excellence using global Digital-to-Life data analytics.
  • Rapid Problem Solving: Initiating process simplifications and coordinating opportunities for improvement and stabilization, both internally and with senior management.
  • Development of implementation plans, updated controls, and measurable, well-prepared projects.
  • Meeting project milestones on time.
• Change Management & Adoption:
  • Implementation of a structured change management process (roadmaps, communication, training) for process simplification and improvement plans.
  • Managing the adoption of redesigned processes and monitoring results after the go-live.
• Value Creation for All Transformation Programs:
  • Ensuring that digital processes meet the requirements for regulatory, legal, audit, and risk controls.
  • Improving Audit Quality: Documentation and Verification of Controls.

Requirements

• Technical skills:
  • Experience in process excellence and TSEM. Knowledge of process redesign, value stream mapping, scenario impact analyses, and design frameworks.
  • Analytical skills: Deriving insights and analyzing process data, as well as leading data-driven, continuous service and optimization techniques.
  • Digital Acceleration: Familiarity with the automation of process-based value creation (APM/RPA) and analytics deployment.
  • Data-Driven Problem Solving: The ability to analyze key performance indicators, quality metrics, and the drivers of fact-based decisions.
  • Change Management: Experience in applying structured frameworks (e.g., OPM3) to facilitate adoption.
  • Risk and Compliance Awareness: Understanding regulatory expectations, appropriate risk management, control governance, and compliance frameworks.
• Leadership and Behavioral Competencies:
  • Stakeholder Influence: Strong ability to align senior leaders and manage cross-functional teams without direct authority.
  • Strategic Thinking: Clarity of vision, priorities, strategic foresight, and structured project management skills involving scenarios.
  • Action-Oriented