Process Excellence Specialist

Tasks

• Maintenance of PACE TOM & Operations Excellence Roadmapping, digital information technology, aligned with strategic and organizational goals.
• Value creation through data/governance, risk-based mapping, meta-analysis, and discussions with key departments.
• Process accountability, stakeholder alignment, and other interconnected relationships using data-driven analyses (Sigma concepts).
• Digital Innovation: Pilot projects, prototypes, and other platforms, as well as their adoption (or other digital tools and software).
• Development of implementation plans, selected controls, and escalation tools with a high degree of process sustainability.
• Submission of project proposals on time.
• Implementation of project change management (benefits, communication, and timing of process management approaches and plans).
• Promoting the adoption of integrated processes and monitoring project outcomes.
• Ensuring that target processes comply with regulatory, data-related, audit, and behavioral requirements.
• Documentation and indicators of the processes.
• Internal Consulting: Engagement and Change Mapping, Alignment with Digital & TOM.
• Collaboration with stakeholders from LeM & Risk Office, BQS, Legal, Compliance, Finance, OOO/Operations, and IT.

Requirements

• Technical skills:
  • Expertise in Process Excellence & TOM: Solid knowledge of process reengineering, value stream mapping, standard operating procedures, and process frameworks.
  • Strong foundation in digital business processes: Ability to work quickly with AI/ML, smart contracts, and automated project development pipelines.
  • Digital Governance: Familiarity with process integration, workflow automation (BPM, APIs), and analytics.
  • Data-Driven Process Design: The ability to establish performance baselines and KPIs/SKPIs and to drive continuous deployment processes.
  • Change Management: Experience applying advanced business theories, such as ADKAR, to support adoption.
  • Risk and Compliance Awareness: Understanding the regulatory pressures that influence the rate of change and the impact of those changes on operational metrics.
• Leadership and Behavioral Competencies:
  • Stakeholder Influence: The ability to align senior leaders and manage cross-functional teams without direct authority.
  • Structured Thinking & Analytical Rigor: Strong skills in diagnosing problems, prioritizing actions, and handling time pressure.
  • Communication & Facilitation: Clear, concise communication with strong stakeholder engagement and presentation skills.
  • Collaboration & Partnership: Effective collaboration with front-, middle-, and back-office teams, as well as cross-functional global teams.
  • Adaptability & Resilience: The ability to thrive amid uncertainty, high process ambiguity, and stakeholder needs and obligations.
  • Entrepreneurial Mindset: Proactive entrepreneurial thinking and fostering innovation.
• Experience:
  • Experience with projects spanning multiple regions.
  • Experience in one or more operating groups at an international institution.
  • Proficiency in managing hybrid work environments.
  • Experience with Sigma, AtIL, Cosmos, or similar frameworks/automation tools is a plus, or the ability to work as a digital—