Process Excellence Specialist

Tasks

• Coordinate with customers to ensure timely and accurate order processing.
• Maintenance of an online database of all customer orders and satisfaction issues.
• Monitoring inventory levels and recommending restocking procedures to management.
• Prepare weekly and monthly financial reports for review by management.
• Managing invoicing and communicating with suppliers.
• Monitoring customers' purchasing tendencies and conducting relevant market research.
• Maximize SAP, TPM, and process expertise and ensure profitable optimization in collaboration with other global digital and national specialists.
• Providing robust digital consulting services and support for change management partner programs.
• Implementation of digital tools, applications, and team-based release projects, as well as responsibility for all lines of business and the organization in the area of digital adoption.
• Improving TPM performance based on previously identified core gaps.
• Developing the target strategy using a structured change management roadmap and ensuring its rollout.
• Developing digital success strategies and defining key success metrics tailored to the needs of management and stakeholders.
• Maintaining stakeholder relationships with the CIO-designate.
• Development of standardization plans, review of contracts and subcontracts, and quality assurance for audit results management.
• Ensuring a structured change management process (leadership, communication, training) for the digital adoption of process management.
• Updating target processes through regular reports, audits, and IT architecture.
• Maintenance, development, and ensuring continuous process improvements.
• Creation of stakeholder-driven project templates.
• Defining documentation for stakeholder processes and monitoring the results.

Requirements

• Strong knowledge of the customer service lifecycle and order processing procedures.
• Proficiency in inventory management software and financial reporting tools (e.g., Excel).
• Ability to prepare and maintain detailed financial reports.
• Strong communication and conflict resolution skills.
• Strong organizational skills, with a keen eye for detail and the ability to multitask.
• Experience in monitoring supplier performance and contract management.
• Staying up to date on industry trends and best practices.
• Collaborate with the marketing department to develop promotional strategies based on sales data.
• Ensuring compliance with all company policies and legal requirements.
• Ability to serve multiple locations without a direct reporting line.
• Experience with JLM, Datadog, GitLab, Oracle DB, and Tableau BI.
• Pro-Skill: HTML/CSS/Java or C++ application development or solving a puzzle.
• Experience with SSO, Splunk, Okta, and ServiceNow in an integrated environment.
• Regional Language: In-depth analysis and detailed briefings, aligned with the global digital TPM.
• Relevant experience: ERP, Web, Mobile & Apps, SharePoint, .NET, Target, Compliance, CX, Security, OTAP (e.g., Omni).
• Technical Skills: In-depth knowledge and experience in using various digital methods for business data (data warehouse).
• Proficiency in English. Ability to articulate and maintain in-depth analyses and customer development management.