Product Manager

Your area of responsibility

• Strategic responsibility for and ensuring the development of customer platforms, content, and presentation—process, design, UX, etc.
• Responsibility for the content and development of publications based on content from the P&P division: Providing advice and support to project management.
• Responsibilities of sales staff regarding the VOR, sales, and applications processed by CLM.
• Responsibility for projects, application systems, tools, and the onboarding process for the digital customer experience.
• Management of sales platforms.
• Responsibility for implementing changes to the customer journey (CJ) and ensuring end-to-end processes.
• Creating user stories for the development of the customer journey.
• Planning, organizing, and implementing software updates.
• Management and development of the customer support system.
• Preparation of technical documentation.
• Point of contact for the further development of the CRM platform.
• Conducting training sessions for employees.
• Analysis and evaluation of usage data.
• Preparation of statistics and reports.
• Maintenance and support of the platform.
• Compliance with safety standards.
• Compliance with regulations.
• Compliance with data protection regulations.
• Compliance with business management standards.
• Compliance with IT standards.
• Compliance with quality standards.
• Compliance with safety requirements.
• Compliance with laws and regulations.
• Compliance with policies and guidelines.
• Compliance with guidelines and specifications.
• Compliance with requirements and needs.
• Meeting expectations and needs.
• Respecting people's wishes and needs.
• Taking into account the challenges and needs.
• Meeting challenges and needs.
• Addressing the issues and needs.
• Addressing risks and needs.
• Addressing threats and needs.
• Respect for risks and needs.
• Respect for obstacles and needs.

Your profile

• Successful completion of the Swiss Matura or an equivalent educational program.
• Bachelor's or Master's degree in business administration, computer science, business informatics, or a related field.
• Professional experience in banking or private banking.
• Several years of experience in product management, ideally in the private banking or asset management sector.
• Experience in product development and maintenance, experience in digital transformation, and experience in customer experience.
• Experience working with international teams and experience working with various stakeholders.
• Experience applying agile methods and experience working with various development teams.
• Experience working with various interfaces and experience working with various departments.
• Experience working with a variety of clients and experience working with a variety of partners.
• Experience working with various suppliers and experience working with various service providers.
• Experience working with various government agencies and experience working with various institutions.
• Experience working with various associations and experience working with various organizations.
• Experience working with various media and experience working with various communication channels.