Product Owner, Client and Employee Channels (100%) (f/m/d)

Tasks

• Collaborate with business, technology, markets, and product teams to design end-to-end digital user experiences; gather requirements, define features, and drive prioritization and delivery
• Understands customer needs to shape the product vision, lead stakeholder engagement, manage change priorities, and align a well-structured backlog with epics and features
• Takes full responsibility for assigned products throughout their entire lifecycle, ensuring that regulatory requirements are met and performance is optimal
• Collaborating with Agile Release Trains (ARTs) to deliver features; managing dependencies between ARTs and facilitating compromise decisions
• Serves as a trusted advisor to executives and senior stakeholders, presents design and implementation strategies, and incorporates ongoing user feedback
• Supports change management by planning and facilitating training to develop accessible customer and frontline engagement materials
• Strengthens product ownership practices through structured backlogs, clear responsibilities, and consistent refinement
• Uses behavioral analysis and usability testing to iterate on and improve the customer experience
• Establishes adoption frameworks and feedback mechanisms to ensure that products meet evolving customer needs
• Works closely with legal and compliance departments to assess the regulatory implications of digital solutions and uphold the bank’s values and conduct

Requirements

• Proven track record (8–10 years) as a Product Owner in a financial institution, fintech, technology, or consulting environment, preferably in client-centric digital banking or wealth management platforms
• Proven success in developing and executing a product vision and strategy, and managing the entire lifecycle of digital solutions—from conception to scaling—with a focus on improving end-to-end e-banking customer journeys
• Strong expertise in product discovery practices, leveraging customer insights, behavioral data, and usability testing to prioritize features that drive engagement, satisfaction, and operational efficiency
• Ability to balance innovation with risk-informed decision-making; application of business acumen, control principles, and data analysis to inform product direction and trade-offs
• Experience leading cross-functional, global teams and communicating with stakeholders at all levels, particularly in complex, regulated environments
• Core mindset: Customer-focused, results-oriented, collaborative, and resilient in fast-paced transformation environments
• Enthusiastic collaborator and team player with a positive attitude
• Ability to think pragmatically and drive the implementation of concepts, as well as analyze, prioritize, solve problems, and make decisions in challenging times
• Excellent communication skills, the ability to process information quickly, and the ability to simplify complex issues