Product Owner - Client and Employee Channels

Job description: Product Owner - Client and Employee Channels

Your challenge

• Collaborate with business, technology, market, and product teams to design digital user journeys. Gather and define requirements, design and prioritize features, collaborate with technology and other team members on delivery.
• Understanding internal and external customer needs, deriving the overall product vision, leading stakeholder management, prioritizing cross-functional changes, and managing the backlog along the epics and features prioritized in the Quarterly Business Review (QBR)
• Responsibility for assigned products over their life cycle and ensuring compliance with regulatory requirements
• Collaborate with Agile Release Trains (ARTs) to build the required functionality. Responsible for managing dependencies across ARTs and ensuring that trade-offs and prioritization decisions are managed.
• Manage business and senior stakeholders as partners and trusted advisors. Ensure continuous user feedback loops during agile delivery. Comfortable articulating design, change, and implementation strategy through presentation materials.
• Collaborate with Change Management to plan and orchestrate training activities. Create easy-to-understand training and engagement materials for customers and front office staff.
• Establishing proven project management practices with structure, clear roles and responsibilities, refinement of the backlog, etc.
• Extracting relevant insights from customer online behavior and customer usability tests in order to continuously iterate customer journeys and improve the product experience
• Implementation of a framework to promote adoption and usage, establishment of a feedback loop to ensure that the product meets customer needs

Regulatory responsibilities, risk management

• Collaborating with legal and compliance teams to evaluate regulatory considerations of digital solutions
• Demonstrate appropriate values and behaviors, including but not limited to standards of honesty and integrity, care and diligence, fair treatment (fair treatment of clients), management of conflicts of interest, competence and continuous development, appropriate risk management and compliance with applicable laws and regulations

Requirements

• 0-5 years or 3-5 years of experience as a product owner in a financial institution, insurance company, technology company, or consulting firm
• Experience defining a vision and strategy for a digital solution, product, or service, and successfully managing the entire product lifecycle from idea phase to scaling, including integrating user feedback into product requirements and prioritization.
• Familiarity with customer needs in wealth management and private banking. Good understanding of business processes, process design, and reengineering, particularly in the areas of channels, digital notifications, online trading, and portfolio and position management.
• Experience with product discovery and delivery concepts to understand user needs, identify opportunities, and demonstrate successful, effective delivery
• Knowledge of agile methods and experience in partnering with research, design, change, and technology in a design thinking and agile framework
• Proven problem-solving and decision-making skills. Successful prioritization of trade-offs through objective evaluation of opportunities versus potential pitfalls.
• Ability to manage global virtual teams and communicate with stakeholders at every level
• Strong analytical and investigative skills, with the ability to solve problems in a demanding and challenging environment
• Ability to apply sound business judgment, risk and control principles, and data analysis techniques to gain insights and guide decision-making