Product Owner - Client and Employee Channels

Tasks

• Work with business, technology, markets, and product teams to design digital user experiences. Gather and define requirements, design and prioritize features, and work with technology and other team members on delivery.
• Understanding internal and external customer needs, deriving an overall vision for the product, leading stakeholder management, prioritizing high-level changes, and prioritizing backlogs along the epics and features defined in the Quarterly Business Review (QBR)
• Take responsibility for assigned products throughout their entire life cycle and ensure that they comply with regulatory requirements.
• Collaborate with Agile Release Trains (ARTs) to build the required functionality. Manage dependencies between ARTs and ensure that trade-offs and prioritization decisions are made.
• Support business partners and senior managers as a partner and trusted advisor. Ensure continuous user feedback loops during agile delivery. Confidently present design, change, and implementation strategies.
• Collaborate with Change Management to plan and orchestrate training activities. Create easy-to-understand training and engagement materials for customers and front office staff.
• Establish strong project management practices, with structure, clear roles and responsibilities, refinement of backlogs, etc.
• Extract relevant insights from customer online behavior and client usability tests to continuously iterate client journeys and improve the product experience.
• Establish a framework to promote adoption and usage, establish a feedback loop to ensure that the product meets customer needs.

Regulatory responsibilities and risk management

• Collaborate with legal and compliance teams to evaluate regulatory aspects of digital solutions
• Demonstrate appropriate values and behaviors, including but not limited to standards such as honesty and integrity, diligence and conscientiousness, fair dealing (treating customers fairly), conflict management, competence and continuous development, appropriate risk management, and compliance with applicable laws and regulations.

Requirements

• 5+ years / 8+ years of experience as a product owner in a financial institution, insurance company, technology company, or consulting firm
• Experience defining a vision and strategy for a digital solution, product, or service, and successfully managing the entire product lifecycle from idea phase to scaling, including integrating user feedback into product requirements and prioritization.
• Familiarity with customer needs in wealth management and private banking. Good understanding of business processes, process design, and reengineering, particularly in the areas of channels, digital notifications, online trading, and portfolio and position management.
• Experience with product discovery and delivery concepts to understand user needs, identify opportunities, and demonstrate successful, effective delivery
• Knowledge of agile methodology and experience in collaborating with research, design, change, and technology in