Production Support Engineer

Job description

Tasks

• Providing technical and business support to investment professionals, execution traders and support functions. This includes providing quick resolutions to ad hoc issues, driving stability and improvements to help the business to succeed
• 1st and 2nd level application support for business systems with escalation to software development team, infrastructure/technology teams, and users as their first/second line as appropriate
• Analysis and Problem Management, including root cause analysis and resolution of all tasks including ensuring stakeholder communications are delivered in a timely manner and to a high standard
• Recording and managing issues using Zendesk and following through to successful resolution
• Identification of recurring issues that require development effort and the escalation and prioritization of those items
• Creation, testing, qualification, and environmental conditions of our Order Management systems using tools such as Options & CheckMend (Change)
• Management and production releases of our Order Management systems
• Participate in disaster recovery planning, updating run books & DR tests
• Ensure that all procedures and policies are up to date in the knowledge base and are available for use by all members of the team
• Writing SQL queries to resolve user queries, testing and scheduling weekend or weekend releases
• Provide on call or out of hours support as the business requires

Requirements

Required skills

• 2+ years' experience in providing business and technical application support for a financial services institution
• Ability to communicate accurately and effectively in both written and verbal form
• Strong desire to develop and deliver
• Logical and analytical approach to problem solving
• Ability to organize and deliver on complex and time sensitive workload

Advantageous skills

• Worked with Front Office teams such as Portfolio Managers or Traders
• Interest in understanding the ways in which people work and how it makes them more efficient in their role
• Ability to quickly gain understanding and expertise in new technologies, systems/business processes
• Familiarity with FIX Protocol
• Sound understanding of the trade lifecycle for FICC and equities
• Experience writing SQL queries

We offer

• Flexible working
• Competitive compensation
• Generous benefits package (including gym membership, health and dental insurance)
• Opportunities to learn and gain new skills
• Open-plan office overlooking the River Thames
• Comprehensive benefits package, including competitive holiday entitlement, pension schemes, life and long-term disability coverage
• Annual bonus and long-term share plans
• Private medical cover
• Two annual 'Meaningful Days' paid leave for community volunteering