Lead Quality Assurance Analyst

Job description

As a Lead Quality Assurance Analyst in our Control Management Organization, you will play a key role in monitoring and testing compliance with policies and procedures to support our client advisors and control/support functions. You will be part of our Geneva QA team and will develop strategies, enhance detective controls, and deliver high-quality results that support our commitment to operational excellence and regulatory compliance.

Tasks

As a Lead Quality Assurance Analyst, you will:

• Conduct quality assurance tests against established criteria
• Develop expertise in the field of investment products and regulatory requirements
• Analyze disputes and their causes and provide recommendations for corrective actions
• Work with business partners to present quality assurance results, analyze disputes, and handle escalations
• Participate in discussions with Compliance, Internal Controls, Internal Audit, and other stakeholders regarding risk issues
• Monitor the control and operating environment for changes that affect quality assurance tests
• Propose and implement improvements to enhance the effectiveness and efficiency of services and systems
• Participate in ad hoc projects or targeted reviews
• Present business results to senior managers and provide training, performance reports, and trend analyses to LOB management teams
• Proactively identify potential issues and drive process improvements
• Build strong partnerships with internal and external clients

Requirements

Required qualifications, skills, and knowledge:

• At least 3 years of relevant experience in oversight roles such as auditing, quality assurance, operations, risk and control management, or related roles at banks, Big 4 firms, or other financial institutions
• Bachelor's degree in business administration, finance, or a related field
• Strong analytical, problem-solving, and communication skills
• Excellent time management skills; able to work both independently and as part of a team
• Ability to act as a team leader and drive broader team strategies
• Excellent written and verbal communication skills
• Ability to quickly familiarize oneself with the industry, business processes, policies, and regulatory requirements
• Flexible and able to work in a fast-paced environment to meet demanding deadlines while priorities shift
• Experience in risk and control management
• A high degree of professionalism, self-motivation, and a sense of urgency

Preferred qualifications

Preferred qualifications, skills, and knowledge:

• Strong proficiency in Microsoft Office and data analysis
• Experience in private banking or wealth management
• Knowledge of German, Spanish, Italian, or Greek is a plus

We offer

We offer challenging and varied work at a global company. We recognize that our