Reception & Cash Services

Job description

Tasks

• A warm welcome and support for our discerning clientele at our location in St. Gallen.
• You will ensure that the business runs smoothly and process customer transactions at the checkout.
• Buying and selling foreign currencies and booking cash.
• Daily control of cash holdings, including transaction reports and reporting to Zurich.
• Coordination and maintenance of the meeting rooms.
• Preparation and follow-up of the conference rooms (e.g. setting up projector presentations/ replenishing materials).
• Building access control including management of employee and visitor badges.
• Operation of the alarm system.
• Carrying out general administrative tasks (e.g. processing the reception mailbox, entering accounting documents for invoices, ordering office supplies, etc.).
• Professional answering of incoming calls (identifying issues and forwarding them to the relevant contact person).
• Sporadic assignments at occasions and customer events.

Requirements

• Banking apprenticeship and 3-5 years banking experience, preferably with direct customer interaction (e.g. experience at the cash desk).
• Completed vocational training preferably in the service sector, e.g. hotel industry, gastronomy, aviation industry (cabin crew member etc.).
• Several years of experience in a comparable position.
• Strong interpersonal skills and enthusiasm for direct client interactions while adhering to Vontobel Client Experience Standards.
• Excellent knowledge of Swiss German, German and good English (written and spoken); other languages an advantage.
• High degree of flexibility & willingness to travel to support colleagues at Vontobel locations throughout Switzerland.
• Good PC user skills (MS Office: Outlook, Word and Excel).
• Customer-oriented attitude, high service orientation and willingness to serve.
• Very good organizational skills, independent and precise way of working, impeccable and discreet manners and empathy.

We offer

• Our working culture is characterized by short communication channels and direct cross-departmental contact and exchange of information.
• State-of-the-art technologies that help you to improve and progress.
• Flat hierarchies with cooperation at all levels within the bank.