Reception & Specialist Cash Services60%

Job description: Reception & Specialist Cash Services (60%)

Tasks:

• A warm welcome and support for our discerning clientele at our location in Berne.
• You will ensure that the business runs smoothly and process customer transactions at the checkout.
• Buying and selling foreign currencies and booking cash.
• Daily control of cash holdings, including transaction reports and reporting to Zurich.
• Filling up the material.
• Individual hospitality for our clients and guests (in the meeting rooms and client lounges).
• Building access control including management of employee and visitor badges.
• Operation of the alarm system.
• Carrying out general administrative tasks (e.g. processing the incoming mailbox, entering accounting documents for invoices, ordering office supplies, etc.).
• Professional answering of incoming calls (identifying issues and forwarding them to the relevant contact person).
• Sporadic assignments at evening events and customer events.

Requirements:

• Banking apprenticeship and 3-5 years banking experience, preferably with direct customer interaction (e.g. experience at the cash desk).
• Or: Completed vocational training, preferably in the service sector, e.g. hotel industry, gastronomy, aviation industry (cabin crew member), etc.
• Several years of experience in a comparable position.
• Strong interpersonal skills and enthusiasm for direct client interactions while adhering to Vontobel Client Experience Standards.
• Excellent knowledge of Swiss German, German and good English (written and spoken); other languages an advantage.
• High degree of flexibility & willingness to travel to support colleagues at Vontobel locations throughout Switzerland.
• Good PC user skills (MS Office: Outlook, Word and Excel).
• Empathic as well as precise handling tones and empathy.

We offer:

• Friendly, diverse team in an open office.
• Modern technologies that help you to improve and progress.
• Flat hierarchies with cooperation at all levels within our investment house.