Receptionist

Job description

Tasks

• The Receptionist ensures a seamless, luxurious experience that meets the standards of five-star hospitality.
• The Receptionist provides professional and client-centered reception, switchboard, travel and administrative services.

Main tasks

1. client and management services

• Opening and closing the reception area
• Ensuring that the reception area and switchboard are manned at all times during opening hours
• Welcoming clients and visitors personally (escorting them to their seats, offering and serving drinks)
• Management of Click & Share and provision of WLAN access on request
• Resetting the lounges after clients have left (cleaning, tidying, refilling and airing)
• Daily inspection of the client and executive area (plants, flowers, brochures) and ensuring cleanliness and supplies

2. administrative support

• Organization and booking of meeting rooms
• Reception of external visitors and issuing of ID badges
• Keeping statistics (number of clients/visitors and consumables)
• Coordination with facility management or maintenance for repairs (chairs, lighting, doors, elevator, noise, ventilation, etc.)
• Coordination with cleaning services if required
• Preparation of "welcome packages" and organization of introduction days
• Participation in marketing projects (seasonal decorations, uniforms, distribution of company images, etc.)
• Support with various administrative tasks such as hotel room bookings
• Performing cashier tasks for the finance department
• Ensuring that all supplies are available in the lounges (tissues, notepads, pens, envelopes), refilling brochures and cleaning windows as required

3. hospitality services

• Management of beverage supplies (water, juice, coffee, tea) and amenities (cookies, chocolate, fruit pastes)
• Organization, administration and ordering of breakfasts/meals for meetings on request
• Contact and request offers from various caterers/suppliers and follow-up (orders, delivery, invoicing)
• Setting up lounges/meeting rooms + service (receiving deliveries, setting up and dismantling after events). Restoring the room and cleaning the dishwasher

Requirements

• Previous experience as a receptionist, front desk employee or administrative support
• Professional and welcoming demeanor with strong interpersonal skills
• Excellent organizational skills, attention to detail and ability to multi-task in a fast-paced environment
• Strong communication skills, both written and verbal, with a polite and efficient approach
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and familiarity with office equipment (faxes)
• Fluent in French and English
• Service-oriented, flexible, reliable and a strong team member

We offer