Receptionist

Tasks

• The receptionist is the first point of contact and ensures a seamless, first-class customer experience in accordance with five-star hospitality standards.
• Provide professional, customer-oriented reception and switchboard services while efficiently handling various administrative tasks.
• Hospitality Services:
  • Follow the Hospitality Service Protocol (SOP).
  • Serve visitors by greeting them, making them feel welcome, and directing them appropriately, and ensure a flawless experience in accordance with our corporate hospitality policy.
  • Physically greet customers and visitors (escorting and seating customers and visitors in the lounge or meeting room).
  • Set up and restore lounges and meeting rooms + provide services.
  • Ensure security and enforce access control. Issue visitor badges as needed.
  • Organize and book meeting rooms.
  • Support for internal events and management meetings (e.g., organization, management, inquiries).
  • Treat confidential information as confidential and comply with company policies.
• Administrative Assistance:
  • Organize and book meeting rooms.
  • Register external visitors and issue visitor badges.
  • Keep track of statistics (number of customers/visitors).
  • Ensure that the facilities are kept clean and address any issues to prevent the need for management or maintenance repairs (chairs, lighting, doors, elevator, noise, ventilation, etc.).
  • Prepare “welcome packs” and organize the orientation day.

Requirements

• Successfully completed business apprenticeship.
• Proven experience in the hospitality industry.
• Service-oriented, flexible, reliable, and a strong team player.
• Proven experience in intervention management.
• Approximately 5–7 years of professional experience as a receptionist and/or administrative assistant.
• Fluency in German and English is required. Knowledge of French or Italian would be a strong advantage.
• Excellent time management skills, the ability to multitask, and the ability to prioritize.
• Accurate and detail-oriented.
• Communicative, trustworthy demeanor, politeness.
• Excellent knowledge of the Microsoft Office suite and proficiency in using IT tools.
• Ability to work in a challenging, high-pressure, and dynamic environment.