Relationship Manager based in Singapore (Japanese speaking)

About the job

The Relationship Manager Private Banking (RM) is the primary contact between the client and the bank. He/she acts as an external ambassador for the bank and is responsible for the proactive and autonomous management of a portfolio of high net worth and/or ultra high net worth private clients.

Tasks

The Relationship Manager has the following responsibilities:

• Responds to all customer needs in a timely and professional manner
• Ensures consistently high levels of customer satisfaction by adjusting the frequency and intensity of contact to customer preferences
• Provides appropriate investment advice in accordance with the bank's guidelines and asset allocation specialists within the bank to ensure continuous improvement and adaptation to market trends.
• Responsible for proactively delivering customer feedback regarding products and services to the relevant departments.
• Participates in the development and implementation of customer initiatives and new marketing strategies and supports ad hoc projects as requested by management (team leader and/or others).

Prospect and customer management

The Relationship Manager is responsible for proactively developing and maintaining a portfolio of high net worth and/or ultra high net worth clients:

• Employs a collaborative team approach, including the appropriate use of specialists, to develop and deliver comprehensive wealth management solutions for clients.
• Continuously deepens customer relationships and optimizes earnings by acquiring new customers and increasing market share/cross-selling.
• Proactively manages customer risks and develops a succession strategy to minimize churn risks and intergenerational losses
• Accepts new processes and product initiatives and uses the available tools in daily business

Risk management

The Relationship Manager is responsible for managing day-to-day business risks and is an integral part of the first line of defense. The Relationship Manager ensures a strong culture of compliance, ethical behavior, and sound risk management practices.

Requirements

The relationship manager should meet the following requirements:

• Very good interpersonal skills
• Open and accessible
• Shows genuine interest in people
• Ability to connect with customers and colleagues from diverse backgrounds
• Natural team player
• Persistent and persuasive
• Passionate about customer service
• Possesses good judgment and the ability to work under pressure
• Plans, organizes, and carries out work autonomously and independently

We offer

No information available.