Relationship Manager based in Singapore (Japanese speaking)

Your challenge

The position of Relationship Manager includes the following tasks:

• Responds to all customer needs in a timely and professional manner
• Ensures consistently high levels of customer satisfaction by adjusting the frequency and intensity of contact to customer preferences
• Provides appropriate investment advice in accordance with the bank's guidelines and asset allocation specialists within the bank to ensure continuous improvement and adaptation to market trends.
• Takes charge of proactively delivering customer feedback regarding products and services to the appropriate departments
• Participates in the development and implementation of customer initiatives and new marketing strategies and supports ad hoc projects as requested by management (team leader and/or others).

Customer and prospect management

The Relationship Manager is responsible for proactively developing and maintaining a portfolio of high-net-worth and/or ultra-high-net-worth clients:

• Employs a collaborative team approach, including the appropriate use of specialists, to proactively develop and deliver comprehensive asset management solutions
• Continuously deepens customer relationships and optimizes earnings by acquiring new customers and increasing the share of sales/cross-selling.
• Proactively manages customer risks and develops a succession strategy to mitigate churn risks and generational transfer losses
• Accepts new processes and product initiatives and utilizes available tools in daily business

Risk management

The Relationship Manager is responsible for managing day-to-day business risk and is an integral part of the first line of defense. The Relationship Manager ensures a strong culture of compliance, ethical behavior, and sound risk management practices, including:

• Implements and achieves an appropriate "first-time-right" culture, including high KYC quality, positive control results, and high-quality documentation of CCN via the 5 Ws
• Ensures timely resolution of outstanding items, alerts, notifications, training, and/or conditions, resulting in fewer overdue items
• Keeps an eye on risk hotspots/annual fees and/or incidents and is aware of the necessary measures
• Ensures compliance with rules and guidelines and the "principles of good governance"

Your profile

Personal and social skills:

• Very good interpersonal skills
• Open and accessible
• Shows genuine interest in people
• Ability to connect with customers and colleagues from diverse backgrounds
• Natural team player
• Persistent and persuasive
• Passionate about customer service
• Possesses good judgment and can work under pressure
• Plans, organizes, and carries out work independently and manages working hours independently

Professional and technical skills