Relationship Manager - Client Team, Singapore

Tasks

As a Relationship Manager, you can expect the following responsibilities: * Client Sourcing and Networking: Proactively identify, approach, and nurture new client relationships through targeted industry networking, strategic outreach, and participation in relevant ecosystem forums. Build a healthy and sustainable pipeline of prospects that align with Sygnam’s growth priorities. * Client Management: Manage a portfolio of potential and existing clients by prioritizing contacts, anticipating needs, and delivering timely, high-quality responses across the full spectrum of services—including fiat and digital asset transactions, trading execution, and custody solutions. Ensure an exceptional and consistent client experience. * End-to-End Client Onboarding: Lead and coordinate the entire onboarding lifecycle, collaborating effectively with legal, compliance, operations, and other relevant stakeholders to ensure a seamless client onboarding and efficient client activation. Drive continuous improvements to shorten onboarding times while maintaining regulatory rigor. * CRM and Pipeline Management: Maintain accurate, up-to-date, and strategically useful CRM records of all customer interactions. Leverage CRM insights to optimize pipeline management, enhance forecast accuracy, and support data-driven decision-making throughout the customer lifecycle. * Market and Product Expertise: Develop and maintain deep expertise in the crypto and digital asset landscape, including Sygnum’s differentiated offerings, market trends, regulatory developments, and competitive dynamics. Represent Sygnum at conferences, events, and industry forums to build credibility and expand a strong network.

Requirements

Our ideal candidate: * Education: A bachelor’s degree in business administration, finance, or a related field is preferred. Advanced qualifications such as a master’s degree, MBA, or CFA certification are advantageous. * Experience: At least 5 years of relevant experience in sales, business development, or customer relationship management within the financial services industry or related sectors. Experience with retail or institutional client segments is strongly preferred. Experience within a regulated financial institution, including familiarity with KYC processes and AML/CTF requirements, is essential. * Skills and competencies: A consultative approach with strong analytical skills, exceptional attention to detail, and a high standard of accuracy. Proven ability to work hands-on in a dynamic environment and manage multiple priorities simultaneously. * Client Onboarding and Relationship Management: Direct experience managing end-to-end client onboarding and supporting ongoing relationship lifecycle needs. Working knowledge of Singapore’s regulatory framework for digital assets is essential. Familiarity with other key APAC or global jurisdictions is highly advantageous. * Communication and Language Skills: Excellent verbal and written communication skills in English. Proficiency in Mandarin Chinese or another key APAC language is a plus.

We offer

No information available.