Relationship Manager (Liechtenstein)

Tasks

• Growth and maintenance of (new) customer relationships in the private, corporate, and institutional segments through strategic relationship management and industry engagement.
• Support business development by acquiring new customers and managing a robust pipeline to ensure customer needs are met (including digital assets, trade orders, etc.).
• Management of the entire customer process, from initial contact to smooth onboarding, in close cooperation with the legal and compliance departments, operations, and external partners.
• Providing tailored, solution-oriented support to customers, including transactions and trade orders, product and technical support, contract changes, and operational inquiries; supplementing and coordinating customer feedback loops.
• Collaborate with internal teams such as Asset Management and Trading to design customized offers for clients.
• Stay up to date with the crypto market through a deep understanding of Sygnum's offerings and competitive advantages, maintaining knowledge of digital asset trends and regulatory developments, attending conferences, and actively building and maintaining a strong network of institutional and professional contacts.

Requirements

• Bachelor's degree in business administration, finance, or a related field.
• Master's degree/MBA/CFA is an advantage.
• 5+ years of proven experience in customer service or relationship management with private and/or institutional clients.
• Proven track record of driving business growth with a hunter mentality, combining a strong sales mindset with a results-oriented approach to winning and expanding customer relationships.
• Practical experience with customer onboarding (both private individuals and legal entities), including a deep understanding of European banking regulations and AML/KYC compliance frameworks.
• Combination of advisory and analytical skills, with meticulous attention to detail and a proactive, hands-on approach.
• Ability to work independently and collaborate effectively with teams in different locations.
• Excellent communication skills (both verbal and written) in English. Knowledge of German is an advantage.
• Excellent organizational and prioritization skills to manage multiple clients and projects simultaneously.

We offer

• A dynamic, global team building a trusted connection between traditional and digital assets.
• A fast-paced, exciting work environment that promotes meritocracy and collaboration, as well as open communication.