Relationship Manager (Liechtenstein)

Tasks

The main tasks include:

• Growth and maintenance of customer relationships in the private, corporate, and institutional segments through strategic networking and industry engagement.
• Business development through the acquisition of new customers and management of a robust pipeline to ensure that customer needs are met.
• Management of the entire customer process, from initial contact to smooth onboarding, in close cooperation with the legal and compliance departments, operations, and external partners.
• Providing tailored, solution-oriented support to customers, including transactions and trade orders, product and technical support, contract changes and operational inquiries, as well as compliance and customer feedback loop.
• Collaborate with internal teams such as Asset Management and Trading to create customized proposals for clients.
• Stay up to date with the crypto market through a deep understanding of Sygnum's offering and competitive advantages, tracking digital assets and regulatory developments, attending conferences, and actively building and maintaining a strong network of institutional and professional contacts.

Requirements

Our ideal candidate has:

• Bachelor's degree in business administration, finance, or a related field.
• A master's degree, Executive MBA, or CFA is an advantage.
• 5+ years of proven experience in customer service or relationship management with private and/or institutional clients.
• Proven experience in growing the business with a hunter mentality that combines a strong sales mindset with a results-oriented approach to winning and expanding customer relationships.
• Practical experience with customer onboarding (both private individuals and legal entities), including a deep understanding of European banking regulations and AML/KYC compliance frameworks.
• Combination of advisory and analytical skills, with careful attention to detail and a proactive, hands-on approach.
• Ability to work independently and collaborate effectively with teams in different locations.
• Excellent communication skills (both verbal and written) in English. Knowledge of German is an advantage.
• Excellent organizational and prioritization skills to manage multiple clients and projects simultaneously.

We offer

We offer a comprehensive package of benefits for all team members, including:

• Attractive combination of market salaries and entrepreneurial incentive system.
• Flexible/remote work policies.
• Professional development through mentoring and buddy programs.
• One month of fully paid sabbatical after five years of continuous employment.