Relationship Manager (Liechtenstein)

Tasks

The main tasks include:

• Growth and maintenance of (new) customer relationships in the private, corporate, and institutional segments through strategic networking and industry engagement.
• Business development through the acquisition of new prospects and management of a robust pipeline to ensure that customer needs are met (including digital assets, trade orders, etc.).
• Management of the entire customer process, from initial contact to seamless onboarding, in close collaboration with legal and compliance, operations, and external partners.
• Providing tailored, solution-oriented support to customers, including transactions and trade orders, product and technical support, contract changes, and operational inquiries; adhering to compliance and customer feedback loops.
• Collaborate with internal teams such as Asset Management and Trading to create customized proposals for clients.
• Staying up to date with the crypto market through a deep understanding of Sygnum's offering and competitive advantages, maintaining knowledge of digital assets and regulatory developments, attending conferences, and actively building and maintaining a strong network of institutional and professional contacts.

Requirements

Our ideal candidate has:

• Bachelor's degree in business administration, finance, or a related field.
• A master's degree, MBA, or CFA is an advantage.
• 5+ years of proven experience in customer service or relationship management with private and/or institutional clients.
• Proven track record of driving business growth with a hunter mentality that combines a strong sales spirit with a results-oriented approach to winning and expanding customer relationships.
• Practical experience with customer onboarding (both private individuals and legal entities), including a deep understanding of European banking regulations and AML/CFT compliance frameworks.
• Combination of advisory and analytical skills, with meticulous attention to detail and a proactive, hands-on approach.
• Ability to work independently and collaborate effectively with teams in different locations.
• Excellent communication skills (both verbal and written) in English. Knowledge of German is an advantage.
• Excellent organizational and prioritization skills to manage multiple clients and projects simultaneously.

We offer

By joining our team, you can be part of a dynamic, global team that is building a trusted connection between traditional and digital assets. At work, you can experience our fast-paced, exciting work environment that promotes meritocracy and collaboration, as well as open communication. In addition to our ambitious long-term mission, we also come together to achieve important milestones and celebrate annual crypto industry anniversaries such as Bitcoin Pizza Day, and we regularly celebrate together at themed events.