Relationship Officer Team Lead

Job description

As part of HSBC in Switzerland, you will help advise our clients and grow our business.

Tasks

• Leading a team of 6-10 Ext. Management Team Leads in the management of a portfolio of approx. 20-30 clients
• Acquiring new business, managing risks and ensuring compliance
• Efficient organization, prioritization and monitoring of accounts
• Ensuring a smooth ext. process with the necessary controls

What you will do:

• Having difficult conversations with customers
• Manage client relationships under the title "agreed", including maintenance of client data, P&Ls and constructive ADP
• Motivate and lead a team to represent the best interests of the organization and adapt processes when faced with challenges
• Establish and maintain working relationships with key stakeholders

In this role you will:

• Ensure that the team meets the highest standards of excellence in customer service
• Oversee the timely closure of accounts in full compliance with internal controls and global standards
• Manage controls for transactions, settlements, confirmations, collateral calls and SAFE/accumulation
• Create profit & loss on bank net assets (xls) and daily analyses of P&L and Accrued and prepare ad hoc analyses
• Provide proactive solutions for net-to-be-stamped transactions for the RMC/ESC
• Manage DTFA/IFRS16 and LCR on a daily basis for corporate treasurers
• Ensure that all team members are aware of the deadlines for the delivery of daily P&Ls to the ETRM
• Take responsibility for quality assurance and accuracy of results from transactions/settlements
• Maintain good productivity during changes and account reconciliations
• Identify systemic and procedural weaknesses and take responsibility for the closure process if risks are identified
• Support the Closing Simplification Initiative and participate in the global Closing Simplification Initiative

Requirements

• Ability to motivate yourself and the team and achieve high performance
• Excellent organizational and communication skills, fluent in French and English; written and spoken Spanish; optional: Italian or Portuguese a plus
• At least 2 years of general office skills and/or experience demonstrating growing expertise
• Knowledge of banking products and processes

What we offer

• Career support, including access to development programs, mentoring and coaching, and world-class learning through our HSBC University
• A working environment where you can use your skills and expertise to enhance your personal and team performance

Benefits and well-being

• Health and well-being allowance, plus transportation or similar allowance
• Flexible work benefits designed to make your life and work easier
• Employee Assistance Program (EAP)
• Extended maternity and paternity leave
• A range of employee resource groups to support diversity
• Discounted gym membership and access to HSBC fitness classes
• A range of employee discounts and vouchers
• Pension and other savings programs
• Private health insurance
• Purchased health insurance policies, various types, additional
• Accident insurance (covered by Euler)