Relationship Officer Team Lead

Job description

As part of HSBC in Switzerland, you will help to develop and grow our business.

Tasks

• Lead a team of 6-10 Relationship Officers to ensure the closing and onboarding of a client portfolio
• Interact effectively with customers to meet their needs (portfolio of 300 million)
• Manage the ongoing services provided to customers
• Manage difficult conversations with customers
• Manage Relationship Officers from a 'business trajectory and key objectives' perspective
• Establish and maintain mature working relationships with key stakeholders
• Ensure that the team maintains the highest standards of excellence in customer service
• Oversee the timely closure of accounts in full compliance with internal control principles and global standards
• Manage controls in transactions, exception monitoring, investigation calls and SAFE verification
• Provide profit and loss reports on net banking assets (including daily analysis of P&L and assets under management)
• Proactively identify opportunities for non-bank funded solutions to refer to MRCBCL
• Manage in BP/IT&C (Control Self Assessment) for all positions/employees

Requirements

• Ability to innovate and achieve excellence for the frontline and the legal entity
• Excellent organizational and communication skills, strong French and English; written in English and fluent in French a plus
• Strong leadership and influencing skills
• General profile, but we are looking for someone with good resilience
• Knowledge of banking products and processes

We offer

• Career support, including access to development programs, mentoring and coaching, and world-class learning through our HSBC University
• Opportunity to use your skills and expertise to support customers
• Health and wellbeing program, global parental leave and flexible working hours
• Flexibly focused benefits to support your loved ones (e.g. life insurance for important events)
• Employee Assistance Program (EAP) that supports your mental health
• Pension fund
• Opportunity to join one of our Employee Resource Groups