Relationship Officer Team Lead

Job description

As part of HSBC in Switzerland, you will help to develop and grow our business.

Tasks

• Lead a team of 6-10 Relationship Officers and 1-2 MCOs to ensure that client relationships are well managed
• Managing difficult conversations with customers
• Ability to challenge and propose funding 'trajectory' whilst adhering to strict controls, P&Ls and constructive ADP
• Managing a substantial, focused and motivated team as part of the business growth plan
• Building and maintaining meaningful working relationships with key stakeholders

Responsibilities

• Ensure the team adheres to the highest standards of customer service integrity by proactively identifying customer requirements and reports
• Monitoring the timely closure of accounts and compliance with internal guidelines and global standards
• Management of transaction controls, exception reporting, investigations, control calls and P/CFC verification
• Provision of profit & loss reports for bank exit accounts and ad hoc analysis of P&L and RWA against targets
• Provide timely updates on new customer onboarding initiatives for MCO/RSC
• Management of GS/IT&C/Fin (e.g. Excel) for the creation of ad-hoc reports
• Ensure that deal documents are forwarded to the billing department
• Maintaining a good level of changes and account movements
• Identify systemic and procedural failures when alerts are sent to Risk and take responsibility for the closure process
• Support for the Closing Simplification Initiative and participation in the global Closing Simplification Initiative

Requirements

• Ability to innovate and deliver high performance for yourself, the team and the goals set
• Excellent organizational and communication skills, with strong written and verbal skills; fluent in English; Spanish, German or Portuguese are a plus
• Professional experience as a Relationship Officer or similar
• Good general skills or a mix of process and resilience skills
• Knowledge of banking products and processes

What we offer

• Career support, including access to development programs, mentoring and coaching, and world-class learning through our HSBC University
• Flexibility at work to do what's important to you when and where you and your team work collaboratively
• Health and well-being, global pension and life insurance
• Flexibly focused benefits to support your dependents, e.g. adoption leave, shared parental leave and leave for important events (weddings, relocation, etc.)
• A culture based on respect and trust
• Employee networks and affinity groups that support diversity, including our Business Resource Groups, Women's Network and more
• Our Employee Assistance Program (EAP) offers independent and confidential support
• A wide range of learning and development opportunities