IT Distribution and Marketing Platforms Manager - Department Head

Vos missions principales

• Support the bank's digital transformation in the areas of marketing and distribution
• Manage the division's project portfolio, budgets, and reporting
• Lead a team of about fifteen employees as well as external consultants
• Ensure the execution of IT delivery processes and take corrective action as needed
• Implementation of the strategy for the evolution of application platforms, in collaboration with business unit representatives (third-party core banking systems—accounts, customer onboarding, CRM)

Votre profil

• Master's degree from EPF or equivalent
• At least 5 years of experience in building, developing, and managing a similar organization
• Proficiency in development methodologies (particularly agile ones) in the context of large-scale projects
• Excellent knowledge of the distribution areas of a universal bank (retail banking, corporate banking, private banking, and asset management), including marketing, sales force management, service, and customer relations in a multichannel context of front-to-back process digitization
• Excellent knowledge of CRM platforms available on the market (e.g., MS Dynamics 365) and several key applications (customer onboarding, campaign management platform, the bank’s customer relationship management platform)
• Communication skills and the ability to lead cross-functional projects involving the bank's various front-office business lines
• Organized, dynamic, excellent communicator, with the ability to manage cross-functional projects involving the bank’s various front-office business units