IT Distribution and Marketing Platforms Manager - Department Head

Tasks

• Supporting the bank's digital transformation in the areas of marketing and distribution
• Manage the division's project portfolio, budgets, and reporting
• Leading a team of about fifteen employees as well as external consultants
• Ensure the execution of IT delivery processes and take corrective action as needed
• Contribute to the definition and implementation of the strategy for the evolution of application platforms, in collaboration with business representatives (third-party core banking systems—accounts, customer onboarding, CRM)

Requirements

• Master's degree from EPF or equivalent
• At least 5 years of experience in design, development, and management of a similar unit
• Mastery of development process methodologies (particularly Agile) in the context of large-scale projects
• Excellent knowledge of the various areas of a universal bank’s operations (retail banking, corporate banking, private banking, and asset management) with a focus on marketing, sales force management, service, and customer relations within a multichannel context of front-to-back process digitization
• Extensive knowledge of CRM platforms on the market (e.g., MS Dynamics 365) and several key applications (customer onboarding, channel management platform, distribution channel management platform, consulting platform)
• Organized, dynamic, excellent communicator, ability to lead cross-functional projects that directly impact the bank’s various business lines

We offer