Responsable zone d'accueil

Job description: Responsable zone d'accueil - Vevey

Tasks

• Leading and developing a team of around 10 people and integrating and training new colleagues
• Management of activities in the cash desk, bank advisory and reception areas through optimal planning of available resources while maintaining customer service standards
• Reception and customer care, orientation in the open area of the branch and training in the use of the tools provided (especially e-banking)
• Answering customer inquiries, advising on various ongoing administration products, identifying customer potential and, if necessary, forwarding them to a specialist consultant
• Commercial operation of the division through operational implementation of measures and strict monitoring of their execution
• Ensuring the achievement of business results

Requirements

• Banking or commercial training
• Experience in managing a customer team (desirable)
• Confirmed experience in advising bank clients
• Familiarity with Swiss banking products and services for day-to-day administration
• Commercial sense, team spirit, results orientation, autonomy and organizational precision
• Perfect command of French and good knowledge of English

We offer

• Participation in the promising future of BCV
• The opportunity to write three stories together: Your career, your bank, our region