IT Distribution and Marketing Platforms Manager - Department Head

Vos missions principales

• Support the bank's digital transformation in the areas of marketing and distribution, including operations, budgets, and reporting
• Leading a team of employees and external consultants
• Ensure that processes are carried out and that corrective actions are implemented as needed
• Lead the digital initiatives and projects related to our front-end processes (core banking systems, third-party accounts, customer onboarding, direct marketing)

Votre profil

• Master's degree from EPF or equivalent
• At least 5 years of experience in building, developing, and managing a similar unit
• Proficiency in development methodologies (particularly Agile) in the context of large-scale projects
• Excellent knowledge of the distribution areas of a universal bank (retail banking, corporate banking, private banking, and insurance; customer service and relationship management in a multichannel environment characterized by the digitization of front-to-back processes)
• Excellent knowledge of CRM platforms on the market (e.g., MS Dynamics 365) and several key applications (customer onboarding, third-party accounts, campaign management platform, management platform)
• Organized, dynamic, excellent communicator, with the ability to manage cross-functional projects involving the bank’s various front-office functions