Digital Banking Specialist

Your role

Would you like to play a key role in further developing our digital customer experiences? Are you interested in digital products, have a strong technical understanding, and are comfortable communicating in both German and French? As a Digital Banking Specialist, you’ll join a dedicated and diverse team responsible for our digital services: e-banking, mobile banking, multibanking, Twint, and more.

Your tasks

Your responsibilities will include, in particular:

• Second-level support for digital products (individual and business customers)
• Administrative management of access rights and specific configurations for corporate customers (EBICS, payment files, administration tool)
• Handling of digital fraud cases in collaboration with internal departments
• Supporting product managers in the further development and quality assurance of digital services
• Design and delivery of internal and external training programs (customers, branch network, partners)

Your profile

You are a versatile person who enjoys analyzing, communicating, and finding solutions:

• Strong familiarity with digital tools and an interest in digital banking services
• Strong communication skills and a passion for working with customers
• Analytical thinking, curiosity, independence, and initiative
• Reliability, team spirit, and resilience—even during busy periods
• Native speaker of German or French, with very good knowledge of the other language (B2–C1)
• Motivation to learn new things and actively contribute to further development

What we offer

• A development-oriented role with gradual skill building
• An experienced, supportive, and dedicated team
• A role with a significant impact on our bank's digital transformation
• A stable, modern work environment with real opportunities for growth
• Generous support for further training
• At least five weeks of vacation
• Attractive discounts on our banking services