Digital Banking Specialist

Your role

Would you like to play a key role in further developing our digital customer experiences? Are you interested in digital products, have a strong technical understanding, and are comfortable communicating in both German and French? As a Digital Banking Specialist, you’ll join a dedicated and diverse team responsible for our digital services: e-banking, mobile banking, multibanking, Twint, and more.

Your tasks

Your responsibilities will include, in particular:

• Second-level support for digital products (individual and business customers).
• Administrative management of access rights and specific configurations for corporate customers (EBICS, payment files, management tools).
• Handling of digital fraud cases in collaboration with internal departments.
• Supporting product managers in the further development and quality assurance of digital services.
• Design and delivery of internal and external training programs (for customers, the branch network, and partners).

Your profile

You are a versatile person who enjoys analyzing, communicating, and finding solutions:

• Strong familiarity with digital tools and an interest in digital banking services.
• Strong communication skills and a passion for working with customers.
• Analytical thinking, curiosity, independence, and initiative.
• Reliability, team spirit, and resilience—even during busy periods.
• Native speaker of German or French, with very good knowledge of the other language (B2–C1).
• Motivation to learn new things and actively contribute to further development.

What we offer

• A role focused on professional development with gradual skill building.
• An experienced, supportive, and dedicated team.
• A role with a significant impact on our bank's digital transformation.
• A stable, modern work environment with real opportunities for growth.
• Generous support for continuing education.
• At least five weeks of vacation.
• Attractive discounts on our banking services.