Collection Clerk (m/f/d)

Tasks

• Independent and complete processing of files from the start of the debt collection process, whether for premiums, deductibles, or recourse claims in connection with claims, in compliance with internal guidelines and careful process management.
• Establishing and maintaining diverse written and telephone contacts with agencies, labor and bankruptcy offices, courts, and customers—always in a cooperative and professional spirit
• Analysis of financial situations and granting and negotiating appropriate payment terms
• Monitoring and processing incoming payments in direct cooperation with the collections department to ensure efficient financial management
• Support and advice for agencies on all matters relating to litigation, through practical recommendations and professional expertise
• Active participation in the continuous improvement of monitoring and collection processes by making suggestions that contribute to increased efficiency and quality

Your profile

• Completed basic commercial training (EFZ)
• Very good spoken and written German and French, knowledge of Italian would be an advantage
• Good knowledge of the Federal Debt Collection and Bankruptcy Act and several years of experience in this field in Switzerland
• Confident use of common MS Office applications, especially Excel

We offer

• A healthy working environment in a cooperatively organized company, recognized as a "Great Place to Work"
• A wide range of social benefits and flexible working conditions
• Human values that focus on the well-being of employees
• A job in a dynamic and motivated team