Claims Specialist, Animalia Dog and Cat Insurance (m/f/d, 80–100%)

Tasks

• Sort and prioritize incoming mail
• Independent and proactive handling of cases through to resolution, including: opening claims files, reviewing the facts of the case, requesting additional documents or supporting evidence if the file is incomplete, verifying the scope of coverage, calculating the amount of benefits due, and finally issuing the payment order
• Answering customer inquiries (written and verbal)
• Contact with our medical examiner and veterinary practices or clinics

Requirements

• EFZ as a veterinary practice assistant
• Native-level proficiency in German
• Independent, dynamic, and analytical thinker
• Feeling Comfortable Dealing with Priorities and Deadlines

We offer

• A pleasant work environment at a company that has been recognized with the "Best Employer" award
• A wide range of social benefits, such as high contributions to the 2nd and 3rd pillars
• 5 weeks' vacation, 13 monthly salaries and a bonus
• Flexible working time models
• The opportunity to work from home (max. 1-2 days per week)
• Working in a young and dynamic team