Securities Services - Client Service - Vice President

Job description

As Vice President, Client Service, you will serve as the trusted advisor and primary point of contact for leading asset managers and asset owners. You will collaborate with various teams to deliver world-class solutions, drive strategic initiatives, and foster a culture of excellence and client focus.

Tasks

The tasks include:

• Responsibility for the end-to-end client governance structure, including the design, measurement, and monitoring of service levels and key performance indicators
• Handling customer inquiries and escalated issues, working with other teams to resolve them
• The preparation, organization, and conduct of monthly service reviews and strategic meetings
• The development and implementation of service improvement plans in partnership with internal stakeholders
• Identifying and implementing opportunities to improve efficiency and reduce risks by enhancing the operating model and promoting process improvements
• Ensuring accurate and timely billing and payment for all products
• The role of the internal senior voice of the client in embedding client priorities and objectives into the planning and delivery of securities services
• Building and maintaining strong, trusting relationships with senior clients
• Fostering a culture of excellence, accountability, and customer focus within the team
• Participation in broader strategic initiatives and change programs aimed at improving customer service offerings

Requirements

The requirements include:

• Product and industry experience in financial services, with strong knowledge of securities services products, including custody, fund management, and administration
• A demonstrable track record in managing senior client relationships independently
• Excellent verbal and written communication skills to influence senior audiences and simplify complex issues
• Fluent in German and English
• The ability to take ownership of results, see initiatives through to completion, and hold others accountable for results
• Strong analytical and critical thinking skills, with experience in solving complex problems being essential
• The ability to manage competing priorities, multiple client relationships, and complex workflows simultaneously
• Strategic thinking to identify trends, risks, and opportunities
• A proactive approach to identifying and improving suboptimal or high-risk processes
• A strong understanding of global and local market dynamics, regulatory developments, and industry trends
• Risk and control awareness to embed governance and oversight into customer service delivery
• Resilience and the ability to thrive in a fast-paced, high-pressure environment
• Proficiency in Microsoft Excel, PowerPoint, and Word; comfortable with LLM/AI capabilities

Preferred qualifications

The preferred qualifications include:

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