Securities Services - Client Service - Vice President

Job Description

As Vice President, Client Service, you will serve as the trusted advisor and primary point of contact for leading asset managers and asset owners. You will collaborate with various teams to deliver world-class solutions, drive strategic initiatives, and foster a culture of excellence and client focus.

Tasks

The tasks include:

• Independently manage the client service framework, including the design, measurement, and monitoring of service levels and key performance indicators
• Handling client inquiries and escalated issues, collaborating with other departments to resolve them
• Overseeing the preparation, organization, and conduct of monthly client service reviews and strategic meetings
• Development and implementation of service improvement plans in partnership with internal stakeholders
• Ensuring accurate and timely billing of fees and payments for all products
• Representing clients' interests within the company and incorporating clients' priorities and goals into the planning and delivery of securities services
• Building and maintaining strong, trusting relationships with senior client stakeholders
• Promoting a culture of excellence, accountability, and customer focus within the team
• Participation in broader strategic initiatives and change programs aimed at improving client service offerings

Requirements

The requirements include:

• Product and industry experience in financial services, with in-depth knowledge of securities services products, including custody services, fund administration, and back-office operations
• Proven track record of independently managing senior client relationships
• Excellent oral and written communication skills to influence senior audiences and simplify complex topics
• Fluency in German and English
• Demonstrated ability to take ownership of results, see initiatives through to completion, and hold others accountable
• Strong analytical and critical thinking skills, with experience in solving complex problems
• Demonstrated ability to manage competing priorities, multiple client relationships, and complex workflows simultaneously
• Strategic thinking to identify trends, risks, and opportunities
• A proactive approach to identifying and improving suboptimal or high-risk processes
• A strong understanding of global and local market dynamics, regulatory developments, and industry trends
• Risk and control awareness to integrate governance and oversight into client service delivery
• Resilience and the ability to thrive in a fast-paced, high-pressure environment
• Proficiency in Microsoft Excel, PowerPoint, and Word, as well as comfort using LLM/AI capabilities

Preferred qualifications

The preferred qualifications include:

• Knowledge of the Swiss regulatory landscape and ICFP funds
• A deep understanding of the roles associated with the ICF