Securities Services - Client Service - Vice President

Job Description

As Vice President, Client Service, you will serve as the trusted advisor and primary point of contact for leading asset managers and asset owners. You will collaborate with various teams to deliver world-class solutions, drive strategic initiatives, and foster a culture of excellence and client focus.

Tasks

The tasks include:

• Independent management of the client service framework, including the design, measurement, and monitoring of service levels and performance indicators
• Handling client inquiries and escalated issues, collaborating with other departments to resolve them
• Overseeing the preparation, organization, and conduct of monthly client service reviews and strategic meetings
• Development and implementation of service improvement plans in partnership with internal stakeholders
• Identifying and implementing opportunities to increase efficiency and minimize risk by improving the operating model and promoting process improvements
• Ensuring accurate and timely invoicing and payment by the client for all products
• Serve as the client’s primary point of contact internally, and incorporate the client’s priorities and objectives into the planning and delivery of securities services
• Building and maintaining strong, trusting relationships with senior client stakeholders
• Promoting a culture of excellence, accountability, and customer focus within the team
• Participation in broader strategic initiatives and change programs aimed at improving client service offerings

Requirements

The requirements include:

• Product and industry experience in financial services, with in-depth knowledge of securities services products, including custody services, fund administration, and back-office operations
• Proven track record of independently managing client relationships with senior clients
• Excellent verbal and written communication skills, ability to influence senior audiences and simplify complex topics
• Fluency in German and English
• A proven ability to take ownership of results, see initiatives through to completion, and hold others accountable for their results
• Strong analytical and critical thinking skills, with experience in solving complex problems
• Demonstrated ability to manage competing priorities, multiple client relationships, and complex workflows simultaneously
• Strategic thinking, ability to identify trends, risks, and opportunities
• A proactive approach to identifying and improving suboptimal or high-risk processes
• A strong understanding of global and local market dynamics, regulatory developments, and industry trends
• Risk and control awareness; ability to integrate governance and oversight into client service delivery
• Resilience and the ability to thrive in a fast-paced, high-pressure environment
• Proficiency in Microsoft Excel, PowerPoint, and Word; comfortable using LLM/AI capabilities

Preferential requirements