Securities Services - Client Service - Vice President

Job description

As Vice President, Client Service, you will serve as a trusted advisor and primary point of contact for leading asset managers and high-net-worth individuals. You will collaborate with various teams to deliver world-class solutions, drive strategic initiatives, and foster a culture of excellence and client focus.

Tasks

* Independently managing the entire client service process, including the design, measurement, and monitoring of service-level agreements and performance indicators * Handling client inquiries and escalated issues, collaborating with other departments to find solutions * Preparing, organizing, and conducting monthly client service reviews and strategic meetings * Developing and implementing improvement plans in partnership with internal stakeholders * Ensuring accurate and timely billing and payment processing for all products * Advocating for client interests within the company, incorporating client priorities and goals into the planning and implementation of Securities Services * Building and maintaining strong, trusting relationships with senior client stakeholders * Fostering a culture of excellence, accountability, and client focus within the team * Contributing to broader strategic initiatives and change programs that enhance the client service offering

Requirements

• Product and industry experience in financial services, with in-depth knowledge of securities services products, including custody services, fund administration, and back-office operations
• Proven experience in managing senior client relationships
• Excellent verbal and written communication skills, ability to influence senior audiences and simplify complex topics
• Fluent in German and English
• A proven ability to take ownership of results, see initiatives through to completion, and hold others accountable for their results
• Strong analytical and critical thinking skills, experience in solving complex problems
• Demonstrated ability to simultaneously manage competing priorities, multiple client relationships, and complex workflows
• Strategic thinking, ability to identify trends, risks, and opportunities
• A proactive approach to identifying and improving suboptimal or high-risk processes
• A strong understanding of global and local market dynamics, regulatory developments, and industry trends
• Risk and control awareness; ability to integrate governance and oversight into client service delivery
• Resilience and the ability to thrive in a fast-paced, high-pressure environment
• Proficiency in Microsoft Excel, PowerPoint, and Word; comfortable using LLM/AI capabilities

Preferred qualifications

• Knowledge of the Swiss regulatory landscape and ICFP funds
• A deep understanding of the roles involved in ICFP funds, such as the fund management company, fund administrator, investment manager, and service providers
• Experience leading or participating in change and transformation programs
• Knowledge of French is an asset
• Experience with strategic client initiatives and change management
• Commitment to Providing High-Quality Client Services