Senior Business Manager, Clients

Job description

About the role

• Client Processes:
  • Oversee the entire client lifecycle management process, including onboarding, monitoring and ongoing maintenance, in close collaboration with internal stakeholders
  • Ensuring seamless integration of products within the Client Division
  • Management of the CRM and other relevant tools, including the development and improvement of new functions
• Compliance, Risk & Audit:
  • Working closely with the compliance team on client-related processes such as onboarding and transaction monitoring
  • Acts as the main point of contact for external and internal audits in relation to client areas (e.g. AML, cross-border, suitability)
• Innovation:
  • Proactively identify and implement opportunities to increase efficiency through process optimization, intelligent tools and automation
• Customer Analytics:
  • Leading the Business Intelligence team and guiding the development of customer intelligence dashboards
  • Ensuring robust reporting capabilities tailored to the needs of different stakeholders

Requirements

• In-depth understanding of Swiss banking regulation
• Strong entrepreneurial spirit coupled with a structured and disciplined approach to execution
• Proven ability in strategic planning and leadership of cross-functional teams
• Expertise in business operations optimization, change management and organizational development
• Experience in product management and digital platform development
• Self-motivated and proactive, with a solution-oriented attitude and enthusiasm for task automation
• Strong analytical skills to ask the right questions, gather and structure requirements and turn them into actionable insights
• Effective communicator with the ability to bridge business and technology areas
• Professional language skills in English; German is a strong advantage

We offer

• Attractive combination of market salaries and entrepreneurial incentive system
• Flexible/home office policies
• Professional development through mentoring and buddy programs
• One-month, fully paid sabbatical after five years of uninterrupted employment

Employment details

• Type of employment: Permanent
• Working hours: part-time in home office