Job offer
Senior Business Manager, Clients
The Senior Business Manager, Clients (80-100%) at Sygnum is responsible for the lifecycle management of client processes, including onboarding, monitoring and maintenance, as well as optimizing business processes and leading a business intelligence team. The candidate should have experience in Swiss banking regulation, strategic planning and process optimization.
Job description
About the role
- Client Processes:
- Oversee the entire client lifecycle management process, including onboarding, monitoring and ongoing maintenance, in close collaboration with internal stakeholders
- Ensuring seamless integration of products within the Client Division
- Management of the CRM and other relevant tools, including the development and improvement of new functions
- Compliance, Risk & Audit:
- Working closely with the compliance team on client-related processes such as onboarding and transaction monitoring
- Main contact person for external and internal audits in relation to client areas (e.g. AML, cross-border, suitability)
- Innovation:
- Proactively identify and implement opportunities to increase efficiency through process optimization, intelligent tools and automation
- Customer Analytics:
- Leading the Business Intelligence team and guiding the development of customer intelligence dashboards
- Ensuring robust reporting capabilities tailored to the needs of different stakeholders
Requirements
- In-depth understanding of Swiss banking regulation
- Strong entrepreneurial spirit coupled with a structured and disciplined approach to execution
- Proven ability in strategic planning and leadership of cross-functional teams
- Expertise in business operations optimization, change management and organizational development
- Experience in product management and digital platform development
- Self-motivated and proactive, with a solution-oriented attitude and enthusiasm for task automation
- Strong analytical skills to ask the right questions, gather and structure requirements and turn them into actionable insights
- Effective communicator with the ability to bridge business and technology areas
- Professional language skills in English; German is a strong plus
We offer
- Attractive combination of market salaries and entrepreneurial incentive system
- Flexible/home office policies
- Professional development through mentoring and buddy programs
- One-month, fully paid sabbatical after five years of uninterrupted employment
Employment details
- Type of employment: Permanent
- Working hours: part-time in home office (80-100%)
Job details
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