Senior Customer Journey Expert – Transaction Accounts

What you will do

- Take ownership of and continuously improve end-to-end customer journeys for transaction accounts and Pocket Perks, acting as the voice of the customer - Serve as a data steward to ensure robust data governance, data quality, controls, and alignment with regulatory and risk standards - Drive delivery within an agile squad, contributing to backlog prioritization, sprint events, and (if necessary) product owner responsibilities

Requirements

- Excellent stakeholder management and communication skills, combined with a customer-focused, proactive, and analytical mindset

What we offer

• Discounted ING health insurance
• An extra day of rest to support your well-being
• One IMPACT day to participate in approved sustainability activities