Job offer
Senior Front-Office Applications & Training Specialist (m/f/d)
Julius Baer is seeking a Senior Front Office Applications & Training Specialist in Frankfurt to serve as the primary point of contact for the use and further development of the new client management system. The role involves training relationship managers, analyzing user feedback, and coordinating operational support issues.
Tasks
- Central point of contact for relationship managers and front-office staff regarding the use of the front-office system
- Promoting Efficient System Utilization
- Providing users with advice and support on technical and procedural issues
- Planning and conducting training sessions, workshops, and onboarding initiatives
- Preparation of training materials
- Collecting and analyzing user feedback and working closely with internal teams to further develop the application
- Participation in testing, releases, and the introduction of new features
- Coordinating operational support issues, as well as identifying and analyzing opportunities for improvement in processes and workflows
Requirements
- Strong affinity for digital applications; experience with digitization, transformation, or system implementation projects is a plus
- Excellent German and English language skills, as well as proficiency in MS Office applications
- Preferably experience in the banking sector, particularly in customer advising and support
- Experience in training and onboarding internal users using digital tools, such as Julius Baer Frontoffice or similar tools
- Analytical and conceptual thinking skills, with a strong track record in executing proof-of-concept projects
- A service-oriented, solution-focused approach and experience in establishing and maintaining well-functioning organizational structures for our front-office teams
Job details
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