Senior Guest Relations

Job description

Tasks

• Lead and manage the front desk team, ensuring the delivery of exemplary, tailored service to all clients and visitors, emulating five-star hotel standards.
• Coordinate with various departments to enhance the client experience, including appointments, concierge services, event support, and room and meeting services.
• Maintain a professional, polished appearance and demeanor.
• Develop and implement service protocols that meet luxury hotel standards.
• Train, mentor and evaluate staff to ensure consistency and excellence in client service.
• Manage client enquiries efficiently, with attention to detail and a personalized approach.
• Handle duties related to reception operations, including scheduling, correspondence and reporting and events co-ordination.

Requirements

• Proven experience as a Head Receptionist, Front Office Manager, or similar role in a luxury hotel or high-end service environment.
• Exceptional interpersonal and communication skills along with a service mindset.
• Basic Microsoft Office skills including Word, Excel and PowerPoint.
• Discretion, tact, and confidentiality when dealing with sensitive client information.
• Strong organizational skills and attention to detail.
• Ability to maintain composure and professionalism under pressure.
• An international outlook and cultural awareness is essential, along with the ability to build relationships from diverse backgrounds and cultures.
• Knowledge of the financial or banking industry is a plus but not essential.

Our company

We offer a dynamic and stimulating working environment and strive to be an employer of choice.

Our values

• Accountability: Taking ownership for tasks and challenges, as well as seeking continuous improvement
• Hands-on: Being proactive to rapidly deliver high-quality results
• Passionate: Being committed and striving for excellence
• Solution-driven: Focusing on client outcomes and treating clients fairly with a risk-aware mindset
• Partnership-oriented: Promoting collaboration and teamwork. Working together with an entrepreneurial spirit.

We offer

• A highly competitive non-contributory pension contribution (with the option to contribute further via salary sacrifice)
• Enhanced annual leave entitlement
• Private Medical Cover
• Cash back membership
• Life Insurance
• Income protection
• Electric Vehicle leasing
• Travel loans
• A wide range of other benefits and opportunities for employees to take advantage of, such as Wellness Apps, Mortgage Broking services, Insurance discounts, access to discount portals and much more.