Job offer
Senior Guest Relations
EFG International is looking for an experienced Head Receptionist to lead the front of house team and deliver excellent customer service based on five-star hotel standards. The position offers a dynamic working environment and extensive benefits.
Job description
Tasks
- Lead and manage the Front Desk team to ensure excellent, tailored service to all customers and visitors to five star hotel standards.
- Coordinate with various departments to enhance the customer experience, including appointment setting, concierge services, event support, and room and meeting services.
- Maintain a professional, polished appearance and demeanor.
- Develop and implement service protocols that meet luxury hotel standards.
- Train, mentor and develop employees to ensure consistency and excellence in customer service.
- Manage customer requests efficiently, with attention to detail and a personalized approach.
- Perform reception related tasks including scheduling, correspondence, reporting and event coordination.
Requirements
- Experience as a Head Receptionist, Front Office Manager or similar role in a luxury hotel or high-end service environment.
- Excellent interpersonal and communication skills and a service mentality.
- Basic knowledge of Microsoft Office, including Word, Excel and PowerPoint.
- Discretion, tact and confidentiality when processing sensitive customer information.
- Strong organizational skills and attention to detail.
- Ability to maintain calm and professionalism under pressure.
- An international outlook and cultural awareness are essential, as is the ability to build relationships with people from different backgrounds and cultures.
- Knowledge of the financial or banking sector is an advantage, but not required.
We offer
- A highly competitive, non-contributory pension commitment (with the option to make further contributions via salary sacrifice).
- Increased annual vacation entitlements.
- Private health insurance.
- Reimbursement of membership fees.
- Life insurance.
- Income protection.
- Electric vehicle leasing.
- Travel credits.
- A wide range of other benefits and opportunities for employees, such as wellness apps, mortgage brokerage, insurance discounts, access to discount portals and much more.
Job details