Job offer
Senior IT Service Owner
The Senior IT Service Owner at Bank J. Safra Sarasin is responsible for critical, compliance-related IT services and must have experience in IT service management and knowledge of banking compliance processes. The role includes responsibility for service management, operations, change management, and application support.
Your role
As Senior IT Service Owner at Bank J. Safra Sarasin, you will be part of our IT Group Service Team and responsible for critical, compliance-related IT services, including service management, service operations, change management, and application support.Your tasks
- Understanding business objectives and developing/refining corresponding IT services in the area of compliance-related processes such as account opening, periodic KYC verification, fraud prevention, or fund transfer compliance.
- Communication and coordination with all parties involved
- Ensuring and maintaining the IT service catalog and service documentation
- Ensuring and coordinating incident, problem, and change management processes
- Assessing and mitigating service risks and responding to risk-related matters such as audits, access rights controls, and risk assessments
- Identify and implement continuous service improvements through automation and process improvement in accordance with ITIL practices.
- Manage, monitor, and report on service level agreements and performance
- Managing software support and maintenance contracts
Your profile
- University degree in information technology, computer science, business administration, or a related field, or completed vocational training or similar banking training
- Industry-specific knowledge is required
- Proven ability and experience in IT service management
- Strong knowledge of bank compliance processes (account opening, KYC, AML, KYT, fraud prevention, etc.)
- Knowledge of ITIL practices is required.
- Ability to weigh problems and set priorities, strong analytical and problem-solving skills
- Excellent interpersonal, communication, and presentation skills
- Ability to work independently
- Ability to perform multiple tasks simultaneously at a high level of quality
- Fluent English; fluent German and/or French is an advantage
Your advantages
- Entrepreneurial spirit in a family-run bank
- Central office locations in cities in Switzerland
- Above-average insurance coverage, fully covered by the bank
- Generous pension and meal allowance
- Global growth strategy and stable environment
- Competitive offer
Job details
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