Senior IT Service Owner

Job description

Your role

As a Senior IT Service Owner at Bank J. Safra Sarasin, you will be part of our IT Group Services team and responsible for critical, compliance-related IT services that drive service management, service operation, change management and application support.

Your tasks

• Understand business objectives and design/develop appropriate IT services in the area of compliance-related processes such as account opening, periodic KYC verification, fraud detection or compliance referral
• Communication and coordination with all stakeholders
• Ensuring and maintaining the IT service catalog and service documentation
• Ensuring and coordinating incident, problem and change management processes
• Assessing and mitigating service risks and responding to risk-related matters such as audits, access rights controls and risk assessments
• Identification and implementation of continuous service improvements through automation, process improvement according to ITIL practices
• Management, monitoring and reporting of service agreements and performance
• Management of software support and maintenance contracts

Your profile

• University degree in information technology, computer science, business administration or a related field or completed apprenticeship or similar banking training
• Industry-specific knowledge required
• Proven ability and experience in IT Service Management
• Strong knowledge of bank compliance processes (account opening, KYC, AML, KYT, fraud detection, etc.)
• Knowledge of ITIL practices required
• Ability to evaluate and prioritize problems, strong analytical and problem-solving skills
• Excellent interpersonal, communication and presentation skills
• Ability to work independently
• Ability to complete several tasks in parallel at a high level of quality
• Fluent in English; fluent in German and/or French is a plus

Your benefits

• Entrepreneurial spirit in a family-run bank
• Central city offices at various locations in Switzerland
• Above-average insurance benefits, fully covered by the bank
• Generous allowance for meals and travel expenses
• Global growth strategy and stable environment
• Competitive offer