Senior CRM Process Manager (M/F) 80–100%

Your new job

We are continuously evolving our customer and sales landscape. To this end, we are seeking an experienced professional who can not only support but also lead, structure, and successfully implement CRM and sales processes.

• Responsibility for strategically important projects at the intersection of business, sales, and IT
• Leading CRM and sales automation initiatives with cross-functional impact
• Further development of our customer lifecycle logic and sales support processes
• Integration of new functionalities into existing system landscapes
• Management-level stakeholder engagement
• Ensuring governance, transparency, and sustainable implementation

Requirements

• Several years of experience leading complex CRM or sales transformation projects
• Proven track record in implementing or further developing CRM platforms or sales automation solutions
• Strong change management skills, ideally in highly regulated environments
• Understanding of the customer lifecycle, lead management, campaign management, and sales processes
• Confidence in dealing with various stakeholders, including senior management
• You combine a structured approach with strong execution skills and successfully bring complex initiatives to fruition

We offer

• A dynamic work environment fostered by collaboration between teams and business units
• We place great importance on your personal and professional development
• We give you the freedom to develop new ideas and put them into practice.
• We place a high priority on work-life balance. We offer flexible hours, the option to work from home, and ergonomic and flexible workstations