Senior Receptionist / Front of House (Maternity Leave Replacement)

Job Details

• Start date: flexible
• Location: London Office
• Working hours: Monday–Thursday, 8:00 a.m.–5:00 p.m.
• Reports to: Office Manager / Head of Support

Tasks

• Providing a warm and professional welcome to all guests, customers, and visitors upon arrival
• Immediate notification of relevant staff regarding guest arrivals and management of all visitor check-ins and check-outs
• Manage the preparation and serving of refreshments and work with the catering staff as needed
• Ensuring that the reception area and meeting rooms are kept in excellent condition and fully stocked with stationery and up-to-date marketing materials
• Daily restocking of supplies in the customer kitchen, the breakout room, and the stationery cabinet, as well as proactive ordering when deemed necessary
• Maintaining an organized display of current marketing brochures, newspapers, and trade publications
• Set up all audiovisual (AV) and videoconferencing (VC) equipment for meetings; ensure that the room is ready and fully functional in a timely manner
• Take responsibility for the meeting room reservation system to ensure efficient use of rooms, room availability, and the avoidance of scheduling conflicts
• Assistance with organizing and conducting internal events, including staff lunches, off-site meetings, and client entertainment
• Efficient and accurate management of all incoming and outgoing mail, courier services, and deliveries
• Continuous review and improvement of front-of-house processes to enhance efficiency and brand presentation
• Assistance with ad hoc administrative tasks for guests and employees, including copying, scanning, filing, and running general errands
• Manage visitor registration processes in accordance with security protocols, including the issuance of visitor passes
• Assistance with onboarding new employees, including office tours, introductory meetings, and coordination with building management or external service providers, as needed
• Work with the office manager to ensure the smooth operation of the reception area

Requirements

• Practical experience with office IT equipment
• Understanding and respect for the importance of discretion in the role
• Strong written and verbal communication skills
• Outstanding efficiency and organizational skills
• A professional appearance at all times
• Multitasking and time management skills, with the ability to prioritize tasks
• High-Quality Customer Focus
• Excellent organizational skills and the ability to manage multiple priorities under pressure
• A professional individual with strong written and oral communication skills
• Ability to collaborate effectively with a variety of personalities and at various levels of the organization
• A true team player, willing to step in and help when needed
• Proactive and solution-oriented, with a “can-do” attitude
• Confident, polished, and discreet when handling sensitive information