Senior Relationship Manager, DLT & Corporate Clients (80-100%)

Job description

Job Details

• Job title: Senior Relationship Manager, DLT & Corporate Clients (80-100%)
• Country: Switzerland
• Location: Zurich

Tasks

• Taking responsibility for acquiring and maintaining new customer relationships through active networking within the industry.
• Monitor multiple potential clients and prioritize efforts to respond to their needs, including digital asset transactions, trade orders, loans, etc.
• Management of the customer onboarding process together with internal stakeholders (legal & compliance, operations) and external service providers.
• Collaborate with other departments (Asset Management or Trading) to develop customized proposals for target customers.
• Updating and maintaining the CRM for an accurate record of all relationships.
• Maintaining an expert knowledge of the crypto market landscape by understanding Sygnum's offering and strengths, attending conferences, understanding regulatory developments and building a strong institutional and professional prospect network.

Requirements

• BSc/BA in Business Administration, Finance or related field; MSc/MBA/CFA is a plus.
• 5+ years of relevant professional experience in customer service/customer care for private or institutional clients.
• Proven consulting expertise and analytical skills, combined with a high level of attention to detail and accuracy, as well as a hands-on mentality.
• Experience in onboarding clients (private clients and legal entities) and familiarity with Swiss banking regulations and onboarding documents, in particular CBI20.
• Excellent communication skills in spoken and written English. German is a plus.

We offer

• Attractive combination of market salaries and entrepreneurial incentive system.
• Flexible home office guidelines.
• Professional development through mentoring and buddy programs.
• One-month, fully paid sabbatical after five years of uninterrupted employment.