Senior Relationship Manager, DLT & Corporate Clients (80-100%)

Job description

About the role

Are you a people person? Do you have a strong interest in business development and sales? Do you want to work with leading digital asset companies in the industry on a daily basis and understand their projects, operations and needs to shape the future of finance? If this sounds like you, we have the perfect role for you.

Main tasks

• Take responsibility for acquiring and maintaining new customer relationships through active networking within the industry.
• Monitor multiple prospects and prioritize efforts to anticipate and ensure appropriate responses to their needs, including digital asset transactions, trade orders, loans, etc.
• Lead the customer onboarding process together with internal stakeholders (legal & compliance, operations) and external service providers.
• Work with other departments (asset management or trading) to solve customized proposals for your target customers.
• Update and maintain the CRM for an accurate record of all relationships.
• Maintain an expert level of understanding of the crypto market landscape by understanding Sygnum's offering and strengths, attending conferences, understanding regulatory developments and building a strong institutional and professional prospect network.

Ideal candidate

• BSc/BA in Business Administration, Finance or related field; MSc/MBA/CFA is a plus.
• You have relevant professional experience (5+ years) in customer service/customer care for private or institutional clients.
• You have a proven consultative mindset and analytical skills, mixed with a high level of attention to detail and accuracy with a hands-on mentality.
• Experience in onboarding clients (private clients and legal entities) and familiarity with Swiss banking regulations and onboarding documents, in particular CDB20.
• Excellent communication skills in spoken and written English. German is a plus.

We offer

Joining Sygnum means being part of a dynamic, global team building a trusted interface between the traditional and digital asset economy. Working at Sygnum, you will experience our fast-paced, exciting work environment that values meritocracy and collaboration and open communication. Alongside our ambitious long-term mission, we also come together to achieve key milestones and annual crypto industry anniversaries such as Bitcoin Pizza Day and regularly celebrate together at themed company events as part of our journey to shape Future Finance.

• Attractive combination of market salaries and entrepreneurial incentive scheme.
• Flexible/work-from-home policies.
• Professional development through mentoring and buddy programs.
• One-month, fully paid sabbatical after five years of uninterrupted employment.