(Senior) Relationship Manager, EAM & MFO, French-speaking Switzerland

Tasks

• Responsibility for acquiring and maintaining new EAM and MFO relationships, as well as end-customer relationships, within an existing industry network in Western Switzerland.
• Monitoring multiple prospective clients and prioritizing efforts to respond to their needs proactively and appropriately.
• Provide solution-oriented support to EAMs and MFOs, as well as their end customers, via phone, email, and in-person meetings regarding onboarding, product-related inquiries, transactions, and administrative assistance (account statements, complaints, etc.).
• Processing of fiat and digital asset transactions, as well as post-transaction AML monitoring and processing.
• Manage the customer onboarding process in collaboration with internal stakeholders (Legal & Compliance, Operations) and external service providers.
• Updating and maintaining the CRM system to ensure accurate documentation of all relationships.
• Maintain an expert understanding of the crypto market landscape by familiarizing yourself with Sygnum’s offerings and strengths, attending conferences, staying informed about new products and regulations, and building a strong network of institutional and professional contacts.
• Further development of the customer support framework (user manuals, tutorials, FAQs, etc.).

Requirements

• BSc/RBA in Business Administration, Finance, or a related field. An MSc/MBA/CFA is preferred.
• At least 5 years of documented experience in customer service or relationship management at a (Swiss) financial institution, with a focus on the EAM and MFO segments.
• A proven track record of driving business growth with a "hunter" mentality, combined with a strong sales mindset and a results-oriented approach to building and expanding customer relationships.
• Practical experience in customer onboarding (both individuals and legal entities), including a strong understanding of Swiss banking regulations, as well as familiarity with KYC processes and AML/CFT requirements.
• A combination of consulting and analytical skills, coupled with meticulous attention to detail and a proactive, practical approach.
• Ability to work independently and collaborate effectively with cross-location teams.
• Excellent communication skills (verbal and written) in French and English. Knowledge of German is a plus.
• Excellent organizational skills and the ability to prioritize in order to manage multiple clients and projects simultaneously.

We offer

• An attractive combination of market-rate wages and an incentive-based compensation system.
• Flexible work-from-home policies.
• Professional development through mentoring and buddy programs.
• A one-month, fully paid sabbatical after five years of continuous employment.